RETURNS AND REFUNDS
Customer satisfaction is of primary interest Gooty Srl. The customer can then exercise their right of withdrawal not only according to the principles laid down by law and in full respect of the same but also taking advantage of more benefits and facilities specifically defined by the Company. In fact, Gooty srl It provided that the costs for the return of the Products delivered in Italian territory are charged to the customer.
The customer has the right to terminate the Contract concluded with Gooty Srl www.gooty.it on site, without penalty and without giving any reason, within 14 working days from the day of receipt of the Products.
The customer who bought in Italy will then return, at his expense, the Products purchased within a period of twenty (20) days after their delivery, provided that they are even partially used, and the Company is committed to offering alternatives for value equivalent, or to make the refund of the money paid by the customer as soon as possible and within a period of thirty (30) days from the date on which it became aware of the right of withdrawal by the customer .
The customer must return the products to the company intact and not used, even in part, in their original packaging, and in the outer package carefully opened and then closed, or in a new package which he undertakes, fit for transportation, closed and inaccessible, using a mail service with traceability function (registered mail or courier).
The Customer undertakes to inform the Company occurred withdrawal by sending an email to customer@gooty.it within the same period of 5 working days.
If delivery of the products has taken place outside the Italian territory, the necessary costs for the return of the products purchased are charged to the customer. For more information about how to return, the Company invites the customer to contact the same e-mail address customer@gooty.it
If the withdrawal is exercised by the customer according to the terms and conditions described above, the Company will reimburse, through Paypal or by bank transfer, the amount already paid by the same customer in the shortest time possible and within a maximum period of thirty ( 30) days from the date on which it became aware of the right of withdrawal. If they have not complied with the procedures and terms for the exercise of the right of withdrawal, the customer is not entitled to a refund of amounts already paid, but may request, at its own expense, return the products in the state in which they were the same delivered to the Company. The Company will contact the Customer, via email, if his return will not be accepted because it does not conform to the conditions stated above.
The Customer acknowledges and understands that he can not exercise the right of withdrawal, for lack of the essential integrity of the product (the package or its contents), in cases where missing or damaged the original envelope containing the product was purchased or missing essential elements of the product.
The Customer acknowledges that the right of withdrawal can not be exercised for highly perishable products, which by their texture and nature liable to change or deteriorate rapidly (Art. 59 Consumer Code).
